1. Privacy Statement
POUCH24 is the official Taiwan distributor represented by Riivance Biotech Co., Ltd.

To ensure the protection of your privacy and personal data, POUCH24 provides the following statement to explain the purposes, categories, scope, and methods of data collection and use, as well as your legal rights and other matters related to privacy protection.

If you have any questions regarding POUCH24’s Privacy Statement or matters related to personal data protection, please contact the POUCH24 Customer Service Center, and we will respond as soon as possible.

2. Scope of Application
The POUCH24 Privacy Statement applies only to websites owned and operated by POUCH24.

The POUCH24 website may contain links to other partners, individual store owners, or third-party products and services.

Regarding these external pages, apps, or partner sites, personal data is collected, processed, and utilized according to their respective privacy statements or data regulations.

You should review these policies before using such sites or apps to evaluate their suitability. POUCH24 provides no recommendation or guarantee for these third-party platforms.

3. Purpose and Categories of Data Collection
To provide e-commerce services, after-sales support, fulfill legal or contractual obligations, protect the rights of stakeholders, conduct marketing, manage customer relations, and operate business activities as registered, POUCH24 will collect data based on the nature of the service.

This includes your name, contact information (phone number, email, address, etc.), and marketing-related data (education, occupation, marital status, financial level). We also collect data required for payment processing (as provided by you) and personal data that can directly or indirectly identify you through system logs or activity records.

Additionally, to improve service quality, our system automatically records IP addresses and browsing activities within POUCH24 websites or apps.

This data is used by system providers for traffic analysis, web behavior surveys, and machine learning to enhance our services.

This analytical data will not be combined with information that identifies you personally.

4. Period and Method of Data Utilization
POUCH24 will collect, process, and utilize your personal data within the scope of the specific purposes mentioned above.

The period of utilization is the duration of your membership with POUCH24 plus an additional 5 years.

Upon termination of the membership, POUCH24 will no longer actively use your personal data and will only retain it for evidence or investigation purposes related to taxes or litigation.

5. Recipients and Regions of Data Utilization
To fulfill contracts and enhance member services, POUCH24 will provide collected personal data to relevant payment, logistics, and IT outsourcing partners.

Data processing or utilization will occur at the data storage locations or cloud servers selected by these partners (including, but not limited to, overseas cloud providers like AWS in Japan or the US, Shopline, courier services, communication providers, payment gateways, and other third parties necessary to assist POUCH24 in fulfilling contractual obligations or customer service).

If POUCH24 commissions Shopline as a sales agent, member data will be collected jointly with Shopline.

However, in such cases, Shopline will only collect, process, and utilize transaction-related data as necessary for the purpose of issuing invoices.